16 Utilities: Electricity, Gas, Water & Wastewater

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Contact details for suppliers of electricity, gas and water as well as services associated with them are vital to any resident. This chapter provides the who, where and how relating to each and also covers wastewater.

Electricity

Distributor:

Powercor is electricity distributor for Kyneton & District. web: www.powercor.com.au

Service faults and power outages should be reported to Powercor on 132412.

Powercor is responsible for connecting power and reading electricity meters but not billing consumers for their use. Powercor passes on the meter readings to the customer’s chosen Electricity Retailer company who calculate their charge and then bill the customer. Most meters are read 4 times per year.

Moving into a residence Connection or Reconnection to the electricity grid

Connection enquiries should be directed to Powercor on 132206 but you must have chosen your retailer before requesting connection to Powercor’s distribution network.

Depending on the Retailer at least 3 or 4 business days notice prior moving in will be required. Where a new house has been built the builder will have organized for power to be available in the house but it is the owner’s responsibility to arrange their personal retailer and connection.

Some of Victoria’s electricity retailers are

Country Energy  ph 132356  web www.countryenergy.com.au

Momentum Energy  ph 1300 662 778  web www.momentumenergy.com.au

Origin Energy  ph 132463  web www.originenergy.com.au

Red Energy  ph 131806  web www.redenergy.com.au

TRUenergy  ph 133466  web www.truenergy.com.au

Connecting Power to a property for the first time

To begin the process of connecting electricity supply to a property for the first time a Supply Proposal request form must be completed and forwarded to Powercor. The form can be downloaded from the Powercor website www.powercor.com.au or can be requested from 132206.

Moving Out of a residence and electricity (disconnecting)

When moving from a property notification of your retailer so that the meter can be read and if necessary power disconnected at the appropriate time. Depending on the retailer three of four days notice is required. If you know your new address, connection at that address can sometimes be organized at the same time as disconnection at the old.

Gas

Reticulated Natural Gas

The Kyneton township has long had reticulated natural gas. The other towns and outlying properties do not and those wish to use gas are dependent upon LPG cylinders which prove much more expensive than the reticulated gas.

Reticulated Natural Gas Retailers are

Origin Energy  ph 132463  web www.originenergy.com.au

TRUenergy  ph 133466  web www.truenergy.com.au

Moving into a residence: Connection or Reconnection of to natural gas grid

Contact your chosen retailer (details above) at least 3 or 4 business days prior to moving into your residence.

Connecting natural gas to a property for the first time

If you are building a new home in a reticulated area your builder will organize for gas to be available in the house but it is the owners responsibility to arrange their personal retailer and connection. If you are in a reticulated area and have decided to install natural gas appliances then you, your appliance outlet or your plumber can contact one of the gas retailers to get details of procedure and costs and to arrange connection.

Moving Out of a residence and natural gas (disconnecting)

Contact your retailer (details above) at least 3 or 4 business days prior to moving out of your residence.

Reporting Natural Gas Emergencies and Leaks

Origin’s emergency number is 132771.

Domestic LPG Cylinder Suppliers

Carlsruhe Roadhouse Cobb & Co Roar Carlsruhe 54221848

Tylden General Store 36 Trentham Rd Tylden 54248286

Martin Evans Gas 134 High St Kyneton 54227408

Kleenheat Gas 20 Bourke St Kyneton 54221422

Home Hardware 42 Beauchamp St Kyneton 54226211

Water and Wastewater

Water

Kyneton, Tylden and Malmsbury townships all have their reticulated water provided by Coliban Water whose administrative office is in Bendigo. Coliban has a depot and workers stationed in Kyneton. Kyneton’s Service Basin and Treatment Facility are on the Tylden Road about 2km out of town. The water is pumped from nearby Lauriston reservoir, is filtered and fluoridated and meets World Health Organisation standards.

The standpipe in Caroline Chisholm Drive ensures that houses East of Edgecombe Road have adequate pressure and supply.

Local towns have been on level 3 or 4 restrictions for at least 2 years and increasingly property owners are installing water tanks to supplement their mains supply.

Coliban Water: is responsible for the town reticulated water and the wastewater in the district. Coliban bills its customers quarterly.

Coliban Water’s contact number is 1300 363 200

Service information:

Taking over a service from a previous user

Purchasers: Transfer will normally be arranged by the solicitor or Conveyancing agent handling the purchase.

Tenants: Need to contact Coliban on 1300 363 200

Connecting a property to the supply for the first time or reconnecting a property

The Builder will arrange for water to be connected to the house with Coliban where a new home is being built but to formalize their own supply it is advisable for the owner to contact Coliban  For connection or reconnection for an existing dwelling the owner should phone Coliban on 1300 363 200

Leaving an existing service

Sold Properties: the transfer to the new owner will be arranged by the solicitor or Conveyancing agent handling the sale. Tenants: Need to contact Coliban 1300 363 200.

Reporting off-property faults: Phone 1300 363 200 which includes a 24hr fault service.

Water Tanks

Government subsidies via rebates from the water supply company are available to assist with the installation of water tanks and can be $150, $500, $900 or $1000 dependent on the size of the tank and how the tank water is to be used. Tank suppliers have information and rebate application forms.

NB The subsidies are not available for tank connection on properties not connected to the reticulated water mains.

Tank suppliers situated in Kyneton are:

JE Phillipson 14 Bourke St Kyneton 54222028

Kyneton Plumbing Service & Supplies cnr Mollison St & Johnston Crt 54221381

Central Victorian Sheds 12 Bourke St Kyneton 54221734

Note that plumbing and pump cost for installation of a tank can be as much (or more) again as the cost of the tank although the rebate does alleviate this somewhat.

Bores: Some sporting clubs in the townships use bores to water their playing surfaces. Many properties outside the townships have bores.

Any person who constructs, alters or replaces a groundwater bore greater that 3m in depth must obtain a works licence before works commence. The issuing Authority for Kyneton & District is Murray Goulburn Water. Further information should be obtained from Murray Goulburn Water on 58335500.

Properties outside the water districts

These properties rely on water tanks, bores and dams.

Dams

Some dams require permits and some don’t – each case is individual. It is best to contact the Planning Department of Macedon Ranges Shire Council via 54220333 to clarify what is the requirement for each particular property.

Water Carriers

Gillis Water 54221329

Wastewater

The bulk of Kyneton and Malmsbury townships are sewered with Coliban Water being the responsible authority. Other properties operate on septic tanks.

Connecting and disconnecting to the sewerage lines

Done through Coliban Water in conjunction with connection or disconnection to water supply

Septic Tanks

Properties not connected to the reticulated sewerage lines have septic tanks installed by plumbers.

Local Septic Tank Suppliers:

A&R Bone Plumbing 128 Black Hill Rd Kyneton 54222320

Col McKimmie 36 Parkes Drive Kyneton 54222241

JRD Contactors 2 Tower St Kyneton 54274187

Local Septic Tank Cleaning Contractors

Roses Liquid Waste 54222350

Sims 54222952